The ground rules for doing business with Signal House Ventures — written in plain English.
Signal House Ventures, LLC is a digital marketing, web development, and custom software business headquartered in Rochester, New York, United States. We operate public surfaces at signalhouseventures.com (marketing and checkout) and signalhouseventures.cloud (customer portal and delivery tools).
Questions about these terms: hello@signalhouseventures.com.
Our current public offers include marketing services (websites, paid ads, SEO, content), custom software builds (internal tools, customer-facing apps, portals, SaaS-style products, add-on modules), AI integration scoping and delivery, and the QR Tracking subscription product. The canonical list of services, pricing, and descriptions lives on services.html. We reserve the right to update descriptions, pricing, and availability at any time; changes apply to new orders placed after the update.
Payments on signalhouseventures.com are processed by Stripe, Inc., our payment processor. We do not store full card numbers on our servers; Stripe handles card data and PCI compliance. Your payment method and subscription status are managed through Stripe.
All prices are in U.S. dollars unless otherwise noted. Any applicable sales tax will be added where required by law.
Some offers (for example, SEO audits, setup fees, single-project work) are one-time charges. These are billed in full at checkout unless we explicitly label the charge as a deposit.
Some offers are sold with a deposit. A deposit reserves your spot on our build calendar, funds the kickoff phase, and is credited against the total project price — it is not an additional charge. The remaining balance is invoiced at the milestones described on the relevant offer page (for example, the Professional Website Build $497 deposit is credited against the $2,997 total, and the $2,500 balance is invoiced at launch).
Before we begin execution of a deposit-first project, you will complete a short intake on your signalhouseventures.cloud account. If you do not submit the intake within a reasonable window, we will follow up; if we cannot reach you, we may pause or cancel the reservation and follow the refund section below.
Subscription offers (such as QR Tracking Starter, Growth, and Pro) bill monthly to the payment method on file. When a free-trial period is offered, we will not charge you until the trial ends. Subscriptions renew automatically unless cancelled. You can cancel at any time from your Stripe-hosted customer portal linked in your account; cancellation stops the next renewal but does not retroactively refund the current period.
Retainer engagements bill monthly in advance and are month-to-month unless a separate written agreement states otherwise. Either party can cancel at the next billing cycle with reasonable notice (30 days unless the engagement letter states differently).
We aim to be fair and clear. The default refund posture for Phase 1 commerce is:
Refund requests: email hello@signalhouseventures.com with your order details. We review and respond within 5 business days.
When you purchase, we automatically provision a customer account on signalhouseventures.cloud keyed to the email address you used at checkout. Sign-in is via magic link — we email a single-use, 30-minute login URL. You are responsible for keeping that email inbox secure.
You are responsible for the information you provide in intake forms and for maintaining any third-party access grants (Google Analytics, Google Ads, CRM, DNS) you share with us to deliver the work. You may revoke access at any time; revoking access may pause delivery.
We commit to the delivery timelines described on each offer page in good faith. Timelines assume timely responses from you (typically 2 business days) on intake questions, approvals, and required access. Delays in your responses can shift delivery dates.
Scope and revision rounds are described on each offer page and in any written proposal. Work outside of the stated scope is treated as a change request and may incur additional charges, which we will quote in advance in writing.
Unless stated otherwise in a written agreement:
You agree not to use our services to:
We reserve the right to suspend or terminate service for violations, with or without notice, at our reasonable discretion.
We use a limited set of vendors to run the business. The most relevant ones for billing and delivery are listed below and may change over time. See our Privacy Policy for details on what data is shared with each.
We treat your business data, customer lists, passwords, API keys, and other sensitive information as confidential. We use reasonable access controls and will not share that information outside of our team and the processors listed above without your permission or a legal requirement.
We deliver our services with professional care and effort. However, we do not guarantee specific business outcomes (such as specific lead counts, revenue, rankings, or conversion rates), because those depend on many factors outside our control. Except as specifically stated in writing, services are provided "as is" without express or implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by law.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages arising out of or in connection with these terms or our services. Our total aggregate liability for any claim will not exceed the amounts you paid to us in the 12 months preceding the claim.
You agree to indemnify and hold SHV harmless from claims arising out of your content, your use of the services, or your violation of these terms, except to the extent caused by our negligence or willful misconduct.
Either party can terminate a month-to-month engagement with reasonable notice (30 days unless stated otherwise). Either party can terminate immediately for material breach if the breach is not cured within 15 days of written notice. Fees for work already completed or billed are due on termination; we will return materials that clearly belong to you.
These terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules. We'll try to resolve any dispute informally first by email. If we can't, the parties agree to the exclusive jurisdiction of the state and federal courts located in Monroe County, New York.
We may update these terms from time to time. Material changes will be announced on this page and, for active customers, via email. Continued use of our services after the effective date of a change means you accept the new terms.
Signal House Ventures, LLC
Rochester, New York, United States
hello@signalhouseventures.com